Terms & Conditions
Our commitment to transparency, comfort, and exceptional service
Welcome to Merica Hotel. By accessing our website and services, you agree to the following terms designed to ensure a seamless and enjoyable experience for all our guests.
Reservations & Bookings
All reservations are subject to availability and confirmation. Guests must provide accurate details during booking. Special requests are accommodated where possible but are not guaranteed.
Rates & Payments
All rates are quoted in Kenyan Shillings (KES) and may vary depending on season or availability. Payment may be required at the time of booking using approved payment methods.
Check-In & Check-Out
Check-in begins at 2:00 PM and check-out is by 10:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges.
Cancellation Policy
Cancellation terms vary depending on the booking. Late cancellations or no-shows may attract charges. Refunds, where applicable, are processed within a reasonable timeframe.
Guest Responsibilities
Guests are expected to respect hotel property, maintain decorum, and comply with all policies. Any damage caused may result in additional charges.
Use of Facilities
All hotel facilities must be used responsibly and in accordance with provided guidelines. The hotel reserves the right to restrict access in cases of misuse.
Conference & Events
Event bookings require confirmation and may require a deposit. Changes or cancellations may be subject to applicable charges.
Liability Disclaimer
Merica Hotel is not liable for loss or damage to personal belongings or incidents beyond our control. Guests are advised to take necessary precautions.
Privacy
Your information is handled with confidentiality and used solely to improve your experience and facilitate bookings.
Governing Law
These terms are governed by the laws of Kenya. Any disputes shall fall under the jurisdiction of Kenyan courts.
